Favourable first impressions with unbiased advice on available choices and there was no pressure to ‘buy’. Staff understood our requirements including the re-use of all appliances and DIY painting/decorating. Workplan provided and impressive logistics throughout. Start date, delivery, plasterer, kitchen fitters and floor fitters were on time and one day there were only minutes between one gang leaving and the next arriving! Workforce teams were amiable and compliant with our wishes. The office was readily available by ‘phone and email. We are well satisfied with our ‘make-over’ and although it was only a small job we never given that impression.