Initially, we were looking to update our kitchen with new doors and worktops but this quickly became a completely new kitchen. Glenn, our designer at Kitchen Smart, was excellent. The basic layout of our old kitchen worked well for us but Glenn came up with some good design ideas that made the new kitchen look different. There was a wait to get the units from Germany and some appliances we had chosen were no longer available, but Glenn kept us informed along the way. The fitter did a good job and always left the kitchen clean at the end of the day, as did the other contractors. Unfortunately, we weren’t so happy with the length of time it took to complete the work. The basic kitchen was fitted in a couple of weeks but it took another 3 months for the splashback, cover plugs and replacement plinths to be fitted as apparently, Kitchen Smart had no fitters available. (This drawn-out process is the reason for 4 stars rather than 5 for customer service). Nevertheless, we are very pleased with our new kitchen – it looks good and it works well.